Tonga Tour Guide
Tour Booking Policies & Terms
By booking with Tonga Tour Guide, you agree to the following terms and conditions. These policies apply to all tours, transfers, and experiences unless otherwise stated in writing.
1. Booking & Payment Policy
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A deposit or full payment is required to confirm all tours.
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Bookings are not confirmed until payment is received.
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Payment secures your tour date, guide, vehicle, and operational arrangements.
2. Non-Refundable Policy
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All deposits are strictly non-refundable.
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All deposits and payments are non-refundable, regardless of cancellation reason or notice period, except where a refund is required by applicable law.
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This applies regardless of reason, including but not limited to:
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Cruise ship itinerary changes or cancellations
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Flight delays or cancellations
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Weather conditions
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Illness or personal circumstances
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Change of travel plans
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Tonga Tour Guide operates on confirmed schedules and resources are allocated in advance.
3. Cancellation & No-Show Policy
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Cancellations do not qualify for a refund, regardless of notice period, except where a refund is required by applicable law.
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Failure to attend a tour at the agreed time and location is considered a no-show, and no refund will be issued.
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Late arrivals that result in shortened or missed tours are non-refundable.
4. Cruise Ship & Travel Disruptions
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Cruise schedules and international travel are outside our control.
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Guests are strongly advised to have travel insurance.
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Cruise cancellations, port changes, or late arrivals do not override our non-refund policy.
5. Credits (At Management’s Discretion)
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At management’s sole discretion, a credit may be offered in place of a refund.
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Credits:
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Are not cash-redeemable
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Are subject to availability
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May have an expiry date
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Are issued as a goodwill gesture only, not an entitlement
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6. Tour Changes & Flexibility
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Requests to change tour dates or times are subject to availability and operational feasibility.
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Changes are not guaranteed and may incur additional charges.
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Same-day changes may not be possible.
7. Safety & Participation
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All guests must follow the guide’s instructions at all times.
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Tonga Tour Guide reserves the right to refuse participation if a guest’s behaviour is unsafe or disruptive.
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No refunds will be issued if a guest is removed from a tour due to misconduct.
8. Weather & Operational Adjustments
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Tours operate rain or shine unless deemed unsafe.
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Tonga Tour Guide may adjust routes, timings, or activities for safety or operational reasons.
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Weather-related cancellations and operational changes do not qualify for a refund, except where a refund is required by applicable law. Tours will not operate where conditions are deemed unsafe.
9. Liability Disclaimer
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Guests participate in tours at their own risk.
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Tonga Tour Guide is not responsible for personal injury, loss, theft, or damage to personal belongings during tours.
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Children must be supervised by a parent or guardian at all times.
10. Acceptance of Terms
By proceeding with a booking, you confirm that you have read, understood, and agreed to all Tonga Tour Guide policies and terms.